Frequently Asked Questions

Everything you need to know about PUEBCO EUROPE products and services.

What materials are used in PUEBCO products?

PUEBCO is known for using recycled and repurposed materials to create unique home goods. Because we use industrial waste and vintage fabrics, slight variations in color, texture, and finish are intentional and part of the product's character.

Where does PUEBCO EUROPE ship to?

We currently ship to most countries within the European Union, as well as the United Kingdom and Switzerland. Shipping costs and delivery times are calculated at checkout based on your specific location.

How can I return an item if I am not satisfied?

You can return any unused item in its original packaging within 14 days of delivery. Please contact our support team to initiate a return; please note that return shipping costs are generally the responsibility of the customer.

Are your products handmade?

Many of our items are handcrafted or finished by hand to preserve the raw, industrial aesthetic of the materials. This ensures that no two pieces are exactly alike, providing a truly unique addition to your home.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like Klarna and iDEAL to ensure a secure and convenient checkout process.

Can I modify or cancel my order after it has been placed?

We aim to process orders quickly. If you need to change or cancel your order, please contact us within 1 hour of placement. Once an order has reached our warehouse for fulfillment, we are unable to make further changes.